At Herbal Platter, customer satisfaction is our priority. If you experience any issues with your order, please review our returns and refund policy below.

Eligibility for Returns

• Returns are accepted only if the product packaging is damaged or the product itself is spoiled upon arrival.
• To qualify for a return, please contact our customer support team within 7 days of receiving your order. We will not be able to process return requests made after this period.

Order Cancellations

• If your order has not yet shipped, you may cancel it for a full refund. Please contact our support team as soon as possible to initiate a cancellation.

Refund Options

• Store Credit: We can issue a refund in the form of store credit, which you can use toward your next purchase with Herbal Platter.
• Original Payment Method: If you prefer, we can refund the amount to your original mode of payment.

Cash on Delivery (COD) Orders

• For COD orders, please contact our team to arrange a refund. We will process COD refunds within 5-7 business days.

How to Request a Return or Refund

• Contact our customer support team via email or phone with details of your order and the issue you’ve encountered.
• Our team will guide you through the return process and advise on the next steps to resolve your issue.

Note: Herbal Platter reserves the right to inspect returned items to confirm eligibility. All returns and refunds are processed in compliance with our policy guidelines.

Thank you for your understanding and for choosing Herbal Platter. We are committed to making every experience with us a positive one.