FAQs
Orders & Delivery
When will my order be delivered?
We usually dispatch orders within 24–48 hours on working days. Delivery usually takes 4–7 working days across India after dispatch, depending on location and courier availability.
Do you deliver across India?
Yes, we ship everywhere in India — metros, towns, and remote regions.
How can I track my order?
You’ll receive tracking details on WhatsApp and email.
What if my order is delayed?
If the courier shows unusual delays, contact us — we coordinate directly with the delivery partner.
What if I entered a wrong address?
If it hasn’t been shipped, we can correct it instantly.
If already shipped, the order may return to us — we will help you reship.
Payments & COD
Do you offer Cash on Delivery (COD)?
COD is available for most serviceable Indian pin codes. Availability is confirmed at checkout, and a ₹50 COD fee applies.
Why is there an extra ₹50 charge for COD?
Cash on Delivery orders have additional handling and collection fees charged by courier partners.
To keep our product prices fair and transparent, we only add a small ₹50 COD fee for customers who choose COD.
Online prepaid orders have no extra charges on orders above ₹1000
Are online payments secure?
Online payments are processed through the payment options shown at checkout. Herbal Platter does not store your card details.
Do you store my card or payment information?
No. Herbal Platter does not store card, UPI or payment credentials. Payment information is handled by the payment providers shown at checkout.
Why is COD unavailable for my location sometimes?
Some remote pin codes do not support COD due to courier restrictions.
Do you offer refunds for prepaid orders?
Yes, prepaid refunds (if applicable) are issued back to your original payment method.
Product Quality, Purity & Lab Testing
Are your products 100% pure?
Ingredients and processing information are stated on each product page. Product-specific testing is mentioned only where it applies; contact us if you need the relevant batch details before ordering.
Are your products tested in labs?
Selected products and batches are lab tested where stated on the product page. Test availability varies by product and batch.
What tests are done on your products?
Depending on the product, we conduct:
- Adulteration tests
- Microbial safety tests
- Pesticide & residue checks
- Nutritional analysis
- Moisture, purity & density checks
- Cold-pressed oil FFA (Free Fatty Acid) tests
- Honey purity (if applicable)
Are your test reports available?
Yes. On request, we can share relevant batch test reports for oils, honey, spices, and other products.
Transparency is a core value of Herbal Platter.
Are your cold-pressed oils made using real wooden press?
The extraction method is stated on each oil’s product page. Please check the individual listing for the method used for that specific oil.
Are your millet noodles and pasta chemical-free?
Yes. They are maida-free, non-fried, and contain no MSG, no artificial colours, and no harmful chemicals.
Do your products follow FSSAI guidelines?
Yes. All products are manufactured and packed under FSSAI-licensed facilities and quality systems.
My honey has frozen / crystallised. Is it adulterated?
No — crystallisation is a natural process and a sign of 100% pure honey.
Pure honey tends to thicken or crystallise in cold weather because it contains natural glucose, enzymes, and pollen.
Simply place the jar in warm water (not boiling) for a few minutes to bring it back to liquid form.
Crystallisation = pure
Non-crystallisation for months = often processed or adulterated
Returns, Replacements & Exchanges
Can I return a product after opening it?
Opened food products generally cannot be returned for safety reasons. If an item arrived damaged, spoiled or incorrect, contact us within 7 days with photos and order details.
What if my product arrives damaged or leaked?
Send us a photo on WhatsApp or Email — we’ll send a replacement at no extra cost.
What if I received the wrong product?
We will replace it immediately.
How long will the replacement take?
Usually 2–5 days depending on your location.
About Herbal Platter
Where are your stores located?
We have two stores in Gorakhpur:
– Gita Press Road, Opp. Maya Cineplex
– Near Anandlok Hospital, Gorakhnath Road
Where are your products made?
All products are made in small batches at our Gorakhpur facility and partner units.
Do you offer bulk or wholesale orders?
Yes. Email: sales@herbalplatter.in | Phone: 7900980072
How do you ensure product quality?
Through small-batch production, strict testing, and handling with care.
Are you an FSSAI-licensed brand?
Yes, all products follow FSSAI safety guidelines.